Privacy Policy

1Introduction

pk32 ("pk32", "we", "us" or "our") operates the online betting platform at https://pk32.cam (the "Platform"). We are committed to protecting and respecting the privacy of individuals who access and use the Platform.

This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all registered Users and to visitors who access the Platform without creating an account.

By using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, please discontinue use of the Platform immediately. This Policy should be read alongside our Terms & Conditions.

2Definitions

For the purposes of this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, financial data and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, storage, use, disclosure or deletion.
• "Data Controller" means pk32 in its capacity as the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of pk32 under a contractual arrangement.
• "User" means any individual who registers an account or accesses the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required prior to withdrawal processing or as otherwise required.
• "Cookie" means a small text file stored on your device by a website to retain session or preference information.

3Personal Data We Collect

We collect and process the following categories of personal data in the course of operating the Platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth (for age verification)
• Email address
• Username and encrypted password
• Residential address (including city — e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Mobile phone number
• Preferred language and communication preferences

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g. national identity card, passport)
• Proof of address documentation
• Source of funds information where required by compliance processes

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method reference details (masked card numbers, mobile wallet references)
• Transaction history and account balance records

3.4 Technical & Usage Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system and browser version
• Session duration, pages visited and features used
• Error logs and crash reports

3.5 Communications Data

• Records of live chat, email and support ticket exchanges
• Responses to surveys or feedback requests
• Marketing preference records (opt-in/opt-out status)

4How We Collect Personal Data

Personal data is collected through the following means:

5Purposes of Processing

We process your personal data for the following purposes:

• Account creation and management: To establish, maintain and administer your pk32 account.
• Identity and age verification: To confirm that you meet eligibility requirements, including the minimum age of 18 (or higher where the applicable jurisdiction requires).
• Processing transactions: To handle deposits, withdrawals and bet settlements accurately and securely.
• Regulatory and legal compliance: To fulfil obligations under anti-money laundering (AML), counter-terrorist financing (CTF) and other applicable regulations.
• Fraud detection and prevention: To identify and investigate suspicious activity, including detection of multi-accounting, collusion and misuse of bonus systems.
• Responsible gambling: To monitor usage patterns and apply self-exclusion, deposit limits, session controls and other responsible-gambling measures where requested or required.
• Platform performance and improvement: To analyse aggregate usage data, diagnose technical issues and develop new features.
• Customer support: To respond to queries, complaints and support requests promptly.
• Marketing communications: To send promotional offers and platform news where you have provided explicit opt-in consent. You may withdraw this consent at any time.

6Legal Basis for Processing

pk32 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and pk32, including account operation and transaction processing.
• Legal obligation: Processing necessary to comply with applicable law, including AML, KYC and regulatory reporting requirements.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform improvement and responsible gambling monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit opt-in, such as receipt of marketing communications. Consent may be withdrawn at any time without affecting prior processing.

7Sharing of Personal Data

pk32 does not sell, rent or trade your personal data. We may share personal data with third parties only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to assist with payment processing, identity verification, cloud hosting, customer support infrastructure and analytics. These processors are contractually bound to process personal data solely on pk32's instructions and in accordance with applicable data protection requirements.

Payment method references on the Platform — including those familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references only. These brands are not affiliated with pk32 and do not process data on pk32's behalf by virtue of being named.

7.2 Regulatory and Legal Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies, courts or other public bodies where required by applicable law, a valid court order or to protect the rights, property or safety of pk32, its users or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving pk32, personal data may be transferred to the relevant successor entity, subject to continued protection under terms consistent with this Policy.

8International Data Transfers

The Platform and its supporting infrastructure may be operated from jurisdictions outside Pakistan. When personal data is transferred internationally, pk32 takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses with recipients — to maintain a level of protection consistent with applicable standards.

9Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements.

Account data and transaction records are typically retained for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations. KYC documentation is retained for the period required by the applicable regulatory framework.

Where you request deletion of your data and no legal retention obligation applies, we will action your request within a reasonable timeframe and confirm deletion in writing.

10Cookies & Tracking Technologies

pk32 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are set out below:

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may impair Platform functionality. pk32 does not use cookies to serve third-party advertising or to track your activity across unaffiliated third-party websites.

11Your Rights

Subject to applicable law and any overriding legal retention obligations, you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact the pk32 support team. We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before processing any access or deletion request.

12Minors

The Platform is strictly intended for adults aged 18 and over — or the higher minimum age required by the applicable operator licence jurisdiction. pk32 does not knowingly collect or process personal data from individuals under the eligible age.

If pk32 becomes aware that personal data has been collected from an underage individual, the relevant Account will be closed immediately and all data will be deleted without further processing, except to the extent retention is required for legal compliance or fraud prevention purposes.

If you believe that a minor has registered on the Platform, please contact support immediately.

13Data Security

pk32 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage for sensitive data at rest, including passwords and financial identifiers.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability monitoring.
• Incident response procedures to address data breaches promptly and notify affected users where legally required.

14Third-Party Links & Services

The Platform does not include links to third-party websites or services outside of pk32's own domain. If you navigate away from the Platform through any external link, that third party's own privacy policy will govern the handling of your data. pk32 has no responsibility for the privacy practices of third-party websites.

15Amendments to This Policy

pk32 reserves the right to amend this Privacy Policy at any time to reflect changes in law, regulatory guidance or Platform operations. Material amendments will be communicated to registered Users via email or a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following the publication of an amended Policy constitutes acceptance of the updated terms.

16Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern, please contact our support team. All contact details are available on the Platform. Data rights requests should clearly state the right being exercised and include sufficient information to verify your identity.

We aim to respond to all verified privacy requests within 30 days of receipt, or within the statutory timeframe required by applicable law, whichever is shorter.